SHIPPING & RETURN

EXCHANGE POLICY

If you're not satisfied with your order bought on woodlandworldwide.com, you can get it exchanged at any authorized Woodland store (except factory outlets) near you. If you do not get the desired product at our retail stores, you can place a return request at care@woodlandworldwide.com and place a fresh order within 15* days of delivery. After 15* days of delivery, we will not be able to accept return/exchange requests.

RETURN POLICY

  1. A request for return can be raised through care@woodlandworldwide.com within 15 days of receipt of the product by mentioning the reason for return. The following product types are not applicable for a return:
    • Towels
    • Deodorants
    • Bodywear
    • Socks
    • All types of Caps
    • Face Masks
    • Shoe care products
    • Laces
    • Keyrings
    • Gloves
  2. Return of Products will be accepted only if they are returned in their original packaging, with the invoice, and the item is unworn with all tags attached. Woodland reserves the right to deny a refund if the item does not meet its Return Policy guidelines.
  3. We will arrange for a return pick-up of your order from the original delivery address, and the courier shall pick it up within 72 hours of your request.
  4. Please bear in mind it may take 5-7 working days for the Product to reach back to our Order processing centre.
  5. Returns will be processed only when the product reaches our Order processing centre.
  6. Returns will not be entertained through Woodland retail outlets.

CANCELLATION POLICY

1.1 Cancellation By Woodland:Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason at any time. Some situations that may result in your order being cancelled include limitations on quantities available, delivery limitations, inaccuracies or errors in product or pricing information, or any defect regarding the quality of the product. We will inform you if all or any portion of your order is cancelled. In case of prepaid orders that are cancelled, the paid amount will be reversed back to your original payment mode.

1.2 Cancellation By User:In case of requests for order cancellations, we reserve the right to accept or reject requests for order cancellations for any reason. As part of usual business practice, if we receive a cancellation notice and the order has not been processed / approved by us, we shall cancel the order and refund the entire amount. Please note we do not accept the order cancellation request once your order has been packed. In case delivery is attempted, we request you to deny acceptance if you do not wish to keep the product. In case of prepaid orders, your amount will be refunded to the original payment mode after receiving the product at our order processing centre.

LATE OR MISSING REFUNDS (IF APPLICABLE)

If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund yet, please contact us at care@woodlandworldwide.com.

OFFER AND SCHEMES/VOUCHER REDEMPTION

Aero Club reserves the right to change/modify/add/delete to the terms and conditions prevailing on the different promotional schemes (including but not limited to refer-a-friend and other types of vouchers) it brings to market from time to time. Aero Club at its discretion can withdraw a particular scheme from the website/market. The Terms and Conditions Governing Each Contest and Promotion Differ from one another. In case of any question please contact us at 1800 103 3445 or mail us at estore@woodlandworldwide.com.

REFUND POLICY

Refunds will be made to the same form of payment originally used for the purchase within 15* working days after the product reaches our Order processing centre. Please note that refund payment times are governed by the issuing banks, which are outside our control. So please consult your bank for the same. Refunds for Cash on Delivery (COD) orders will be issued through bank transfers only, so please provide a cancelled cheque while placing a refund request. Please note that for COD orders, it takes approximately 15* working days for the payment to get credited to the bank account. Shipping Charges of orders below Rs 1000/- will not be refunded if the order is delivered/ attempted to deliver.

DELIVERY

Woodland endeavours but does not guarantee to deliver the products to customers within 2-3 weeks from the day of close of sale, depending upon the shipping location. The factors include delay in delivery through the courier partner, transporters' strike etc. Woodland will not be liable for any loss or expenses sustained by the Buyer arising from any delay in the delivery of the goods, however caused. If you fail to take delivery of the goods, Woodland may at its discretion charge you for the additional shipping cost.

IMPORTANT NOTE:

At the time of taking the delivery of the items you ordered, please ensure that the product received is undamaged and properly packed, and acknowledge the same to the delivery person. In case the box looks damaged or tampered with, please do not take the delivery of the product. An unpacking video is mandatory for claims and refunds related to the receipt of a fake or wrong product and should be reported within 24 hours of receipt of the product.